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Support and Service Management
How .NEXT CMMS handles onboarding, account support, issue intake, and customer-admin responsibilities.
Support channels
Public paths Microsoft reviewers and customers can use to reach the team.
- Email support at support@nextcmms.net
- Submit tracked questions and onboarding requests at /contact
- Coordinate security, deployment, and rollout reviews with the .NEXT CMMS team
Direct contact: support@nextcmms.net
Customer admin responsibilities
Shared-operating model expectations for tenant owners and administrators.
- Tenant administrators manage users, roles, and internal workspace permissions.
- Customers control the operational data they enter, upload, and retain in their tenant workspace.
- Admins should review access, exported data, and workflow configuration for their own environment.
Issue intake and follow-up
How .NEXT CMMS handles support requests, incident review, and escalation.
- Support requests are triaged through tracked conversations with clear ownership.
- Priority and severity determine follow-up cadence and escalation handling.
- Customer admins may be asked to validate affected tenant data, users, or recent configuration changes.
Service management referencePublic support path
What support covers
.NEXT CMMS supports customer onboarding, configuration guidance, issue triage, and deployment planning for the hosted CMMS/EAM platform. The service is tenant-scoped and role-controlled, so support may ask a customer administrator to confirm affected users, modules, integrations, or recent changes before closing a case.
Account accessOnboarding and deploymentConfiguration guidanceIntegration planningData import assistanceIssue reporting
Related references
Policies and trust pages
Use these public pages for privacy, terms, contact, and platform security information.
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